What Is and Is Not An Emergency
 

Emergency	Non Emergency
Fire Crime in Progress Breathing Problems Choking Unconsciousness Poisoning Drowning Stabbing Other life-threatening situations	Minor accidents (no injuries) Barking dogs Burglarized property Power outage during a storm Someone selling drugs Loud parties Weather and local conditions Keys locked in vehicle Runaways Legal advice

In An Emergency Remember To...

1. Dial 9-1-1
2. Stay Calm and speak Clearly.
3. State which emergency agency you need:
• Police
• Fire
• EMS
4. State your emergency
5. State your address - it is VERY important that we verify the address.
6. STAY ON THE LINE!!! DO NOT HANG UP until the operator tells you.

What to Do if You Can't Speak

• Stay Calm
• Dial 9-1-1
• Either leave the phone hanging or make some sort of noise to let the dispatcher know there is an emergency.
• With Enhanced 911 providing your address, the call-taker can dispatch police assistance to your location.

Types of Phones That Can Access 911

• Touch tone
• Cordless
• Rotary
• Cellular / Mobile
• Pay phones
• TDD / TTY (Deaf and hearing impaired)

• If you are in your vehicle, pull off to the side of the road.
• Dial 9-1-1
• Tell the dispatcher the location of the emergency and your call back number.   Cellular calls do not have an address or location on the dispatcher's screen.  If you are unfamiliar with area,  look for landmarks to help the dispatcher.
• Be patient.  Cellular/wireless calls are not automatically routed to the nearest 911 center.  Often times you may need to be transferred to the correct agency in the area.
• Stay on the line until the call-taker has all the necessary information.

Ideas to Help In the Home

• Keep your phone at an easy to reach level, like on the coffee table.
• A cordless phone offers mobility in the home.
• Write your address in large print on or near your phone.
• Make sure your address is on your mailbox and on the front of  your house.
• Do not program 911 into speed dial.  It can inadvertently be dialed.